Quality Policy


VBPO targets to be a world-class BPO solution provider.

  • VBPO is committed to provide customers with world-class quality BPO services that consistently meet and exceed customer’s expectation.
  • By defining, operating and maintaining an advanced Quality Management System for our daily activities, VBPO ensure to continuously improve our deliveries.

Based on overall organizational quality policies, we establish and maintain detailed policies for certain processing areas, which well covers all management and work processes performed by all VBPO’s staff.


Security Policy


The services we provide have not only the best quality but also the highest security level. Information security is always considered to be one of our key issues to achieve customers’ satification.

We are committed to respecting, protecting and safeguarding privacy and confidentiality of data and information entrusted to us by our valued clients. We have developed a stringent Information Security Policy to ensure compliance with governing laws and implemented a rigorous set of standard operating procedures designed to provide our clients with the requisite privacy and security necessary to achieve their trust and confidence.

  • Place high emphasis on information security policy and follow multi-level safety and security measures to ensure smooth operations flow, foolproof data security and complete maintenance of critical infrastructure equipment.
  • Implement System Management Information Security ISO / IEC 27001:2005.
  • Provide periodic and regular training courses of information security awareness to all associates.
  • Conduct periodic internal audits of regulations, security controls as well as management system to continuously improve our information security policy.